About Us This web site is owned and operated by Robert Openshaw Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

OpenshawsDirect
Openshaw House
Number One Cheapside
CLECKHEATON
West Yorkshire
BD19 6AF

0844 4 871 971

Company number: 01633883
Registered Office : 11 Bradford Road, CLECKHEATON BD19 5AG
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard, American Express and most Debit Cards.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling At openshaws.co.uk we wish for your purchases to arrive in perfect condition. Therefore, delivery will be made by Royal Mail special delivery and will reach you within three to seven working days.

**If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' 3-7 day delivery, we will contact you to discuss and advise.

UK Postal Charges

- Over £100, UK delivery is FREE
- Under £100, UK delivery is just £3.95

International Postal Charges

- All countries £6.95

Online Fraud
To help fight online fraud openshaws.co.uk is pro-active in recognising fraudulent transactions, our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

Form time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order, where possible we will endeavour to conduct our security checks inside our delivery service level agreement.

If you wish to discuss this further, please do not hesitate to contact us on 01274 873 495.

Exceptions to Delivery Times:

Ring Orders
Please note - From time to time we may be required to place a special order for your specific ring size via a Robert Openshaw store or direct from our supplier.

Whilst we carry a large quantity of all our rings, on occasion more popular sizes may be out of stock.

Should this be the case and we are unable to despatch your order within our 'normal' 3-5 day delivery, we will contact you to discuss and advise.
Delivery Schedule We deliver your order right away. We will normally send your order to you within 7 working days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 15.0% VAT is added, this will revert to 17.50% for orders placed after 1st January 2010. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption via PayPal or Nochex. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction or a full refund if your item is returned within 14 days.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1274 873 495 or email us at customer.services@openshaws.co.uk
Privacy Policy Robert Openshaw Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition, otherwise it will be returned without refund.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.